Refund & Returns Policy

We want you to be completely satisfied with your experience using Joint Genesis, which is why we offer a 180-DAY trial period from the date your order was shipped. This gives you plenty of time to evaluate the product’s effectiveness and see the benefits for yourself.

We encourage you to fully utilize this trial period before considering a refund. However, if it doesn’t meet your expectations, we’re happy to assist with a refund.

Easy 3-Step Refund Process

To ensure a smooth refund experience, please follow these steps:

• Check the Guarantee Period: Confirm you’re within our 180-DAY money-back guarantee period. Refer to your confirmation email or packing slip.
• Contact Us for a Refund: Email support@Joint Genesis.com with “Refund Request” as the subject line.
• Return the Product: Send back all bottles (used or unused) to the address below. You’re responsible for shipping. Please share the tracking ID once shipped.

Include the following details:

• Your full name
• Your order number (from your confirmation email)
• The email address used when placing your order

Return Address:

Important: Please contact support before sending your return to confirm and register your refund request. This helps us locate your return quickly and ensures a faster refund process.

Refund Processing

Once we receive your return, we’ll inspect it and issue a full refund. You’ll get an email confirmation once processed. Refunds may take 5–10 business days to appear depending on your bank.

Need Assistance?

For any questions or further support, contact us at support@Joint Genesis.com.

Your satisfaction is our top priority!